Privacy Policy – Kerala Go Cabs
Effective Date: July 2, 2026
At Kerala Go Cabs, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our taxi services.
1. Information We Collect
We may collect the following information:
Full Name
Mobile Number
Email Address
Pickup and Drop Locations
Booking Date and Time
Payment Information (processed through secure payment gateways)
IP Address and Website Usage Data
Any additional information you voluntarily provide during booking or customer support.
2. How We Use Your Information
Your information is used to:
Process and confirm taxi bookings
Assign drivers and vehicles
Contact you regarding your booking
Provide customer support
Improve our services and website
Send booking confirmations and invoices
Comply with legal and regulatory requirements
Prevent fraud and misuse of our services
We do not sell or rent your personal information to third parties.
3. Location Information
To provide accurate pickup and drop services, we may collect your location only when you grant permission through your device or browser. Location information is used solely for providing taxi services and improving navigation.
4. Payment Security
Online payments are processed through trusted third-party payment gateways. Kerala Go Cabs does not store your complete debit card, credit card, or banking information on its servers.
5. Sharing of Information
We may share limited information with:
Assigned drivers for completing your trip
Payment gateway providers
Government authorities when legally required
Law enforcement agencies upon lawful request
Information is never shared for marketing purposes without your consent.
6. Cookies
Our website may use cookies to improve user experience, remember preferences, analyze website traffic, and enhance website performance.
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no internet transmission or electronic storage system is completely secure.
8. Data Retention
We retain booking records only for as long as necessary to:
Provide our services
Maintain business records
Resolve disputes
Meet legal, taxation, and regulatory obligations
9. Your Rights
Subject to applicable law, you may:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where legally permissible
Withdraw consent for marketing communications
Raise concerns regarding the handling of your data
10. Children’s Privacy
Our services are intended for individuals aged 18 years or above. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
11. Compliance with Applicable Laws
Kerala Go Cabs operates in accordance with applicable laws and regulations, including:
The Information Technology Act, 2000 (India)
The Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable
Applicable Government of Kerala and Regional Transport Office (RTO) regulations governing taxi and passenger transport services
12. Third-Party Links
Our website may contain links to third-party websites. Kerala Go Cabs is not responsible for the privacy practices or content of those websites.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be published on this page with the updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Kerala Go Cabs
📞 Phone: +91 96332 67737
📧 Email: business@keralagocabs.com
🌐 Website: www.keralagocabs.com
Disclaimer: This privacy policy is intended as a general website privacy policy for a taxi service operating in Kerala. It should be reviewed by a legal professional if you require full compliance with all applicable laws and regulations or if your business processes sensitive personal data beyond standard booking information.